Privacy Policy

Effective date: October 11, 2026

Source Fountain Wellness LLC (“Source Fountain Wellness,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the people we serve. This Privacy Policy explains what personal information we collect, how we use and protect it, how text messaging works, and the choices and rights available to you. It applies to this website and to communications with our practice.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details, such as your name, mailing address, phone number, and email address.
• Health information, such as mental health history, diagnoses, treatment plans, and medications, which is collected in the course of providing care.
• Billing and insurance information, such as insurance details, billing records, and payment history.
• Communication records, such as messages sent through our website forms, email, phone, or text message.
• Website information, such as basic technical data collected through cookies (see Section 8).

We collect information when you contact us through this website, by phone or email, in person, or through any patient portal we may use.

2. How We Use Your Information

• To respond to inquiries and schedule appointments.
• To provide, coordinate, and follow up on your psychiatric care.
• To send appointment reminders, care-related updates, and customer care messages.
• To process billing, payments, and insurance claims.
• To meet our legal, regulatory, and professional obligations.

3. How We Share Information

We do not sell your personal information. We share information only as permitted or required by law, including:

• With your insurance carrier for billing, with your authorization where required.
• With other healthcare professionals involved in your care, as permitted by law or with your consent.
• With service providers who help us operate the practice and are bound to protect your information.
• When required by law, court order, or to protect health and safety.

Protected health information is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Our separate Notice of Privacy Practices describes how protected health information may be used and disclosed and your rights regarding it.

4. Text Messaging (SMS) Communications

If you check the text message consent box on our website form, you agree to receive text messages from Source Fountain Wellness LLC related to customer care at the phone number you provided. Consent to receive text messages is not a condition of receiving care.

• Message types: appointment reminders and confirmations, follow-up messages, responses to your inquiries, and important service notices.
• Message frequency varies based on your appointments and requests.
• Message and data rates may apply according to your mobile carrier plan.
• To opt out, reply STOP to any message. You will receive one confirmation message and no further texts unless you opt in again (reply START).
• For help, reply HELP or call 706-589-6211.

Sample messages

Opt-in confirmation: Source Fountain Wellness: You are now subscribed to customer care text messages. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Opt-out confirmation: Source Fountain Wellness: You have been unsubscribed and will receive no further messages. Reply START to resubscribe.

Help response: Source Fountain Wellness: For assistance call 706-589-6211 or visit sourcefountainwellness.org. Msg & data rates may apply. Reply STOP to opt out.

5. Mobile Information and Phone Number Privacy

Your phone number is used only for communication related to your inquiries and care. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. You may withdraw consent at any time by replying STOP or by contacting our office.

6. How We Protect Your Information

• Safeguards: we use administrative, technical, and physical safeguards designed to protect information, including secure systems and encryption where appropriate.
• Access controls: access is limited to authorized personnel who need it to perform their duties.
• Review: we periodically review our practices and systems.
• Breach notification: if a breach affecting your information occurs, we will notify you as required by law and take steps to reduce harm.

No method of transmission over the internet is completely secure. Please do not include urgent or sensitive health information in website forms, email, or text messages.

7. Your Rights: Access and Correction

You may request access to your personal and health information and ask us to correct information that is inaccurate or incomplete. To make a request, contact our office using the details below. We will respond within the timeframes required by law.

8. Cookies and Website Data

Our website uses cookies that are necessary for it to function and to remember your consent preferences. With your permission, additional cookies may be used for features or analytics. You can manage your choices through the cookie banner or your browser settings.

9. Minors

We provide care to adolescents and adults. Information about patients under 18 is collected and handled with the involvement of a parent or legal guardian, as required by law. Our website is not directed to children, and we do not knowingly collect information from children through it without parental involvement.

10. Data Retention

We keep records for as long as needed to provide care and to meet legal and professional record-keeping requirements, and then dispose of them securely.

11. Compliance and Changes to This Policy

We strive to comply with applicable federal and Virginia laws on privacy and data protection, including HIPAA. We may update this policy from time to time; the effective date above shows when it was last revised.

12. Contact Us

For questions about this Privacy Policy or to make an access or correction request:

Source Fountain Wellness LLC
Fredericksburg, Virginia
Phone: 706-589-6211
Email: nkezey@yahoo.com

See also our Terms & Conditions.